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Privacy Policy

Last Updated: January 9, 2025

Welcome to Katie’s Seafood House (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website currently located at https://falcontail.shop (which will eventually be katiesseafoodhouse.com) (“Site”). Please read this policy carefully. By accessing or using our Site, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

Katie’s Seafood House is dedicated to delivering the freshest Gulf seafood to our customers. Our story is one of tradition, resilience, and a passion for sustainability and quality. Founded in 1998 on Galveston’s Pier 19 by Buddy Guindon, his wife Katie, and his brother Kenny, we combine decades of fishing expertise with a commitment to supporting our local fishing community and preserving the Gulf’s resources for future generations.

2. Information We Collect

a. Personal Information

When you interact with our Site, we may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Account Information: If you create an account, we collect your username and password.
  • Order Information: Details about the products you purchase, payment information, and delivery details.
  • Comments and Reviews: If you leave comments or reviews, we collect the data provided in the comment form, your IP address, and your browser’s user agent string to help with spam detection.

b. Non-Personal Information

We may also collect non-personal information, such as:

  • Usage Data: Information about how you use our Site, including pages visited, time spent on pages, and other usage statistics.
  • Device Information: Details about the device you use to access the Site, including IP address, operating system, and browser type.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide Services: Processing orders, managing reservations, and delivering products.
  • To Improve Our Site: Analyzing usage patterns to enhance user experience.
  • To Communicate: Responding to inquiries, sending updates, and providing customer support.
  • To Prevent Fraud: Using data like IP addresses and user agent strings to detect and prevent fraudulent activities.
  • Marketing: Sending promotional materials if you have opted in to receive them.

4. Cookies and Tracking Technologies

a. Cookies

We use cookies to enhance your experience on our Site. Cookies are small data files stored on your device. Here’s how we use them:

  • Comment Cookies: If you leave a comment, you may opt-in to saving your name, email address, and website in cookies. These cookies last for one year, allowing you to leave additional comments without re-entering your details.
  • Login Cookies: When you visit our login page, we set a temporary cookie to check if your browser accepts cookies. Upon logging in, we set cookies to save your login information and screen display preferences. These cookies last for two days, and screen options cookies last for one year. If you select “Remember Me,” your login persists for two weeks. Logging out removes these cookies.
  • Post Editing Cookies: If you edit or publish an article, an additional cookie is saved in your browser indicating the post ID of the article you edited. This cookie expires after one day.

b. Embedded Content and Tracking

Articles on our Site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if you visited the other website directly. These third-party sites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with the embedded content.

5. Comments

When visitors leave comments on our Site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also known as a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

6. Media

If you upload images to our Site, please avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Site can download and extract any location data from images available on the Site.

7. Who We Share Your Data With

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and shipping.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

Note: If you request a password reset, your IP address will be included in the reset email.

8. How Long We Retain Your Data

  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  • User Accounts: For users who register on our Site, we store the personal information provided in their user profile. Users can see, edit, or delete their personal information at any time, except for their username. Website administrators can also see and edit that information.
  • Other Data: We retain other personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. What Rights You Have Over Your Data

If you have an account on this Site or have left comments, you can:

  • Access Your Data: Request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
  • Erase Your Data: Request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise these rights, please contact us using the contact information provided below.

10. Cookies

We use cookies to improve your experience on our Site. By using our Site, you consent to our use of cookies in accordance with this Privacy Policy.

11. Embedded Content from Other Websites

Our Site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged in to that website.

12. Security of Your Data

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be effective immediately upon posting on the Site. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: