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Terms and Conditions

Last Updated: January 9, 2025

Welcome to Katie’s Seafood House (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at katiesseafoodmarket.com (“Site”) and the services we provide through the Site. By accessing or using our Site and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site or services.

1. Acceptance of Terms

By accessing or using Katie’s Seafood House’s Site and services, you agree to comply with and be legally bound by these Terms and all applicable laws and regulations. If you do not agree with any of these Terms, you are prohibited from using or accessing our Site and services.

2. Business Information

  • Business Name: Katie’s Seafood House
  • Address: 2000 Wharf Rd, Galveston, TX, 77550, USA
  • Phone: (409) 765-5688
  • Email: katiesseafoodhouse@gmail.com

3. Use of the Site

a. Eligibility

You must be at least 18 years old to use our Site and services. By using the Site, you represent and warrant that you meet this age requirement.

b. Account Registration

  • Creation: To access certain features of our Site, such as online ordering and reservations, you may be required to create an account.
  • Responsibilities: You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized use of your account.

4. Products and Services

a. Products Offered

Katie’s Seafood House offers a variety of fresh Gulf seafood products, including but not limited to Red Snapper, Grouper, Golden Tilefish, Flounder, Oysters, Shrimp, and Blue Crabs. Products are available for purchase through our online store (when available) and in our physical location.

b. Services Provided

  • Online Ordering: Customers can order seafood products online for delivery.
  • Reservations: Customers can make reservations for dining at our restaurant.
  • Catering Services: We offer catering services for events.
  • Retail Store: Physical retail store located at 2000 Wharf Rd, Galveston, TX.
  • Gift Cards: Available for purchase online and in-store.

5. Payment and Pricing

a. Accepted Payment Methods

We accept the following payment methods:

  • Major credit cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay

b. Pricing Details

  • Taxes: All listed prices include applicable taxes unless stated otherwise.
  • Shipping Fees: Shipping fees, where applicable, are calculated based on the delivery location and selected shipping method. Detailed shipping costs will be provided at checkout.

6. Shipping and Delivery

a. Shipping Policies

  • Delivery Areas: We offer shipping within the United States. International shipping may be available; please contact us for more information.
  • Delivery Timeframes: Orders are typically processed and shipped within 1-2 business days. Overnight shipping is available for expedited delivery.
  • Shipping Carriers: We utilize reputable shipping carriers to ensure timely and safe delivery of our products.

b. Pickup Options

Customers may choose to pick up their online orders in-store at our Galveston location.

7. Returns and Refunds

a. Return Policy

  • Timeframe: Returns are accepted within 7 days of receipt of the product.
  • Conditions: Products must be unopened and in their original packaging. Proof of purchase is required.

b. Refund Policy

  • Processing: Refunds will be processed to the original payment method within 10 business days of approval.
  • Timeframe: Please allow up to 14 business days for the refund to appear on your statement, depending on your bank.

8. Intellectual Property

All content on the Site, including text, images, logos, graphics, and software, is the property of Katie’s Seafood House or its content suppliers and is protected by United States and international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

9. Privacy Policy

Your use of our Site is also governed by our Privacy Policy. Please review it to understand our practices.

10. User-Generated Content

a. Reviews and Comments

Users may have the opportunity to submit reviews, comments, or other content. By submitting content, you grant Katie’s Seafood House a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and distribute your content.

b. Prohibited Content

You agree not to submit any content that is unlawful, defamatory, obscene, or infringes on the rights of others.

11. Third-Party Links

Our Site may contain links to third-party websites. We do not endorse or assume responsibility for the content or practices of these websites. Accessing third-party links is at your own risk.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, USA. You agree to submit to the exclusive jurisdiction of the courts located in Galveston County, Texas.

13. Dispute Resolution

Any disputes arising out of or related to these Terms or your use of our Site and services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14. Limitation of Liability

To the fullest extent permitted by law, Katie’s Seafood House shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the Site or services.

15. Modification of Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after such changes constitutes your acceptance of the new Terms.

16. Contact Information

If you have any questions about these Terms, please contact us:

17. Miscellaneous

a. Entire Agreement

These Terms constitute the entire agreement between you and Katie’s Seafood House regarding your use of the Site and services and supersede all prior agreements.

b. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

c. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

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